poky Terms of Use
We at poky set out these terms to clarify what happens when you open an account with us, how we handle your funds, and what obligations both you and poky undertake. These terms are not meant to surprise—they describe standard industry practice around account verification, deposit and withdrawal mechanics, bonus conditions, and dispute handling. We keep our language direct so that terms remain transparent rather than buried in legal jargon.
Your use of poky means you agree to these terms. If any term conflicts with your local law, the local law governs in your jurisdiction. We encourage you to read this document fully, but if you have specific questions about poky's policies, our support team is available via chat, email, or ticket system during business hours.
Account Opening and Your Obligations on poky
When you register an account on poky, we require you to provide accurate personal information: your full name, date of birth, contact email, phone number, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and ensure you are of legal age in your jurisdiction to use our services.
We at poky require you to upload government-issued identification (KTP, driver's license, or passport) to verify your identity. Our verification team reviews these documents during business hours and typically approves within 2–4 hours. If we cannot verify your identity or if documentation is unclear, we may request updated photos or additional information. Providing false information or attempting to circumvent verification may result in account suspension.
You agree not to use poky for illegal purposes, money laundering, fraud, or activity that violates local law. You also agree not to share your account credentials with others or permit unauthorized use. If you suspect unauthorized access, notify us immediately via support, and we will help secure your account.
Your poky account is personal and non-transferable. You may not sell, trade, or grant access to your account to another person. If we discover account-sharing, we reserve the right to suspend the account and forfeit any balance.
Deposits, Withdrawals, and Bonus Terms
We at poky accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits post to your poky balance upon transaction confirmation—typically within minutes for e-wallets and mobile banking, and within standard banking hours for virtual-account transfers.
When you request a withdrawal, we process your request to your original payment method. E-wallet withdrawals typically appear within subject to verification; bank transfers may take 1–3 business days depending on your bank. We do not set fixed withdrawal timelines. All timelines depend on your payment provider and whether your account is undergoing compliance review. If poky flags your account for verification or duplicate-transaction checks, we pause withdrawal requests until review completes. We will notify you of any hold via email or in-app message.
Bonus and promotional conditions apply
If we offer a bonus (such as a deposit match or free-spin package), that bonus is subject to specific terms: minimum deposit amounts, play-through requirements, game restrictions, and expiry dates. We display bonus terms clearly at the time of offer. Any bonus forfeited if not used within the stated window or if terms are not met.
poky's Policies on Data, Disputes, and Jurisdiction
Your Data and Privacy
We at poky collect your personal information to verify your identity, process payments, comply with law, and provide customer support. We store your data securely and do not share it with third parties except where required by law or to complete a payment transaction. For complete details, see our Privacy Policy.
Dispute Resolution
If you believe a bet was placed incorrectly, a payout was miscalculated, or a technical error occurred, contact poky support immediately with evidence: screenshots, transaction IDs, timestamps, or account transaction history. Our support team investigates disputes within 1–3 business days. If we find an error in our system, we will correct your balance. If we determine the outcome was correct, we will explain our reasoning.
Disputes that cannot be resolved through support may be escalated to our dispute resolution process. We aim to resolve all disputes fairly and transparently. If you remain unsatisfied after our review, you may pursue remedies available under your local jurisdiction's law.
Account Suspension and Termination
We at poky reserve the right to suspend or close your account if you violate these terms, engage in fraudulent activity, use poky from a restricted jurisdiction, or if we are required to do so by law. Upon suspension, your account balance remains protected and may be withdrawn according to our withdrawal policy—unless the suspension is due to fraud or money-laundering concerns, in which case we may be required by law to hold your balance during an investigation.
If we close your account, we will provide written notice explaining the reason where legally permissible. Any remaining balance will be returned to your registered payment method.
Jurisdiction and Local Law
poky services are available only where local law permits. Users in Jakarta, Bandung, Surabaya, Medan, Semarang, and other Indonesian cities should verify their local regulations. We do not offer services in jurisdictions where online gaming is explicitly prohibited. You are responsible for compliance; we assume no liability if you access poky from a restricted jurisdiction.
These terms are governed by the laws applicable to the jurisdiction from which you access poky. Any legal dispute arising from your use of poky will be resolved according to local law and, where applicable, through local dispute-resolution mechanisms.
- Account liability: poky is not liable for indirect losses (lost earnings, emotional distress, business interruption) arising from your use of our platform or account suspension.
- Service uptime: We maintain service during standard operating hours but do not guarantee zero downtime. Scheduled maintenance is announced 24 hours in advance.
- Payment security: We use industry-standard encryption for all transactions. However, you remain responsible for protecting your account credentials and reporting unauthorized access immediately.
- Changes to terms: We may update these terms at any time. Continued use of poky after an update constitutes acceptance of the new terms. We notify users of material changes via email or in-app alert.
If you have questions about these terms, contact our support team via live chat, email, or ticket system. We maintain support in English and Indonesian languages across business hours to serve users throughout Indonesia and the region. Our goal is to ensure you understand our policies and feel confident using poky for live-dealer tables, Liga 1 sportsbook, slot games, or esports markets.