poky Platform Privacy Notice
This page describes what we collect when you use poky and how we keep that data protected. We at poky take your privacy seriously. When you open an account with us, deposit funds, or engage with our live-dealer tables, sportsbook, or slot games, you share personal information with us. We use that information only as described here—to verify your identity, process payments, comply with law, and provide customer support.
We do not sell your data to advertisers or third-party marketers. We do not share your account details or payment information except where required by law or to complete a transaction on your behalf. Our commitment is to be transparent about what we collect, how long we keep it, and what rights you have to access or delete it.
If you have questions about our privacy practices, contact our support team at any time via live chat, email, or ticket system.
What We Collect and How We Use Your Data on poky
Personal Identification Information
When you register a poky account, we collect your full name, date of birth, email address, phone number, and residential address. We require this information to verify your identity according to anti-money-laundering regulations. We also ask you to upload a government-issued ID (KTP, driver's license, or passport) and proof of address (utility bill or bank statement). We store these documents securely and use them only for identity verification.
Payment Information
We at poky collect payment details—your bank account number, e-wallet account identifier, or virtual-account details—only to process deposits and withdrawals. We do not store full bank account credentials. Instead, we use secure payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) that handle sensitive card and bank data on your behalf. We store transaction history (amounts, timestamps, status) for your account records and to comply with regulatory requirements.
Account Activity and Gaming Data
We collect information about your activity on poky: games you play, bets you place, wins and losses, deposits and withdrawals, and login history. We use this data to detect fraud, investigate disputes, and comply with law. We also use it to understand which games and markets are popular so we can improve poky's offerings. We do not use your activity data to market to you without your consent.
Device and Connection Information
We at poky collect technical information: your IP address, device type, operating system, and browser. We use this to secure your account (detect suspicious logins from new devices), troubleshoot technical issues, and prevent fraud. We do not sell or share this data with third parties except where required by law.
Our servers may sit outside your jurisdiction
We at poky may store your data on servers located outside Indonesia. By using poky, you consent to data transfer across borders. We maintain the same data-protection standards on all servers.
How We Protect Your Data and Your Rights on poky
Data Security and Encryption
We at poky use industry-standard encryption (SSL/TLS) to protect all data transmitted between your device and our servers. We encrypt sensitive information at rest. Our infrastructure uses firewalls, intrusion detection, and regular security audits. We limit access to your data to employees and contractors who need it to serve you. However, no system is perfectly secure—if you suspect unauthorized access to your poky account, notify us immediately.
Data Retention
We retain your personal information for as long as your poky account is active and for a reasonable period after account closure to comply with legal obligations. Transaction records are typically retained for 7 years to meet financial-regulation requirements. Verification documents (ID, address proof) are retained while your account is active and then securely destroyed unless we are required by law to keep them longer.
Third-Party Processors and Sharing
We at poky share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet payment partners) only to the extent necessary to process your transaction. We share data with law-enforcement agencies only when legally compelled by court order or regulatory investigation. We do not share data with marketing companies, data brokers, or advertising networks.
Your Rights Regarding Your Data
You have the right to access your personal data held by poky. Request your data by emailing our support team with the subject line "Data Access Request." We will provide a copy of your information within 10 business days. You may also request correction of inaccurate data or deletion of your account and associated information (subject to legal retention requirements). If you believe we have misused your data, you may lodge a complaint with your local data-protection authority.
Cookies and Tracking
We at poky use cookies and similar technologies to remember your login session, track your preferences, and analyze usage patterns. Cookies improve your poky experience—for example, by keeping you logged in and remembering your game-history filters. You may disable cookies in your browser settings, though doing so may limit poky functionality. We do not use cookies for third-party advertising tracking.
Contact and Privacy Updates
If you have a privacy concern or wish to exercise your data rights, contact our support team. Our multilingual team operates during business hours and responds to privacy inquiries within one business day. You can reach us via:
- In-app live chat (English and Indonesian)
- Email to our support address
- Ticket system via your poky account dashboard
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app alert. Your continued use of poky after an update constitutes acceptance of the new privacy notice. Whether you engage with poky's live-dealer blackjack tables in Jakarta, Liga 1 sportsbook markets in Surabaya, or slot games from Bandung, our data-protection standards remain consistent. We remain committed to transparency and user privacy across all regions where poky operates.