poky Account & Payment FAQ
Users ask poky support about account setup, deposit and withdrawal steps, game categories, loyalty tiers, data handling, and response times. This page answers the most common questions across those topics so you can get oriented without waiting for live chat.
We've structured this FAQ to cover registration flows, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), live-dealer tables, sportsbook and esports markets, account security, and typical support response windows. Each answer includes concrete steps or timeframes.
If your question is not answered here, check our terms and conditions page for policy details or our legal notice for jurisdiction and liability information. For urgent account or withdrawal issues, contact our support team via live chat (English and Indonesian available) or in-app ticket; typical response is under 1 business day.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Support and account caredata handling, response times, and security
During registration, poky asks for username, email address, mobile number (with country code), and a password. You must also agree to our terms and confirm that your local jurisdiction permits access to poky. During KYC verification, we require a government-issued ID (KTP for Indonesia residents, passport for others), your full legal name as it appears on that ID, date of birth, and proof of residential address (e.g., utility bill dated within 3 months, tenancy agreement, or official letter from your local authority in Jakarta, Bandung, or elsewhere). All documents are processed securely and retained according to our privacy policy. You can update your email or phone number in account settings anytime after registration.
During registration, poky asks for username, email address, mobile number (with country code), and a password. You must also agree to our terms and confirm that your local jurisdiction permits access to poky. During KYC verification, we require a government-issued ID (KTP for Indonesia residents, passport for others), your full legal name as it appears on that ID, date of birth, and proof of residential address (e.g., utility bill dated within 3 months, tenancy agreement, or official letter from your local authority in Jakarta, Bandung, or elsewhere). All documents are processed securely and retained according to our privacy policy. You can update your email or phone number in account settings anytime after registration.
Payments and transactions
poky accepts deposits via multiple Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet (quick-response code) for mobile wallets; and mobile banking, local payment, online payment, e-wallet for bank transfers. Each method has minimum and maximum limits per transaction. Mobile-wallet deposits typically process instantly after confirmation; bank transfers may take 1–3 business hours depending on your bank's processing time. account preferences vary by account age, verification status, and payment method. You can check current limits in your poky account's Deposit page. No deposit fees are charged by poky; your bank or wallet provider may apply their own fees. Deposits during public holidays like Idul Fitri or Idul Adha may be delayed.
poky accepts deposits via multiple Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet (quick-response code) for mobile wallets; and mobile banking, local payment, online payment, e-wallet for bank transfers. Each method has minimum and maximum limits per transaction. Mobile-wallet deposits typically process instantly after confirmation; bank transfers may take 1–3 business hours depending on your bank's processing time. account preferences vary by account age, verification status, and payment method. You can check current limits in your poky account's Deposit page. No deposit fees are charged by poky; your bank or wallet provider may apply their own fees. Deposits during public holidays like Idul Fitri or Idul Adha may be delayed.
Yes. poky fully supports deposits and withdrawals to mobile banking, local payment, online payment, and e-wallet accounts. To deposit via bank transfer, log in, go to the Deposit page, select your preferred bank, and follow the payment instructions. You'll receive a unique transfer reference number; include it in the memo field to ensure the deposit is credited to your poky account. Bank transfers typically complete within 1–3 business hours. To withdraw to your bank account, go to Withdraw, select your bank, enter your account number and holder name, and submit. After withdrawal is approved (subject to verification and compliance checks), funds are sent to your bank account according to that bank's processing schedule. If you have multiple accounts at the same bank, double-check the account holder name matches your poky profile to avoid delays.
Yes. poky fully supports deposits and withdrawals to mobile banking, local payment, online payment, and e-wallet accounts. To deposit via bank transfer, log in, go to the Deposit page, select your preferred bank, and follow the payment instructions. You'll receive a unique transfer reference number; include it in the memo field to ensure the deposit is credited to your poky account. Bank transfers typically complete within 1–3 business hours. To withdraw to your bank account, go to Withdraw, select your bank, enter your account number and holder name, and submit. After withdrawal is approved (subject to verification and compliance checks), funds are sent to your bank account according to that bank's processing schedule. If you have multiple accounts at the same bank, double-check the account holder name matches your poky profile to avoid delays.
Game rules and markets
poky's sportsbook covers major football leagues and tournaments: Liga 1 (Indonesian domestic), Piala AFF, Piala Indonesia, Premier League, LaLiga, Serie A, Champions League, and World Cup qualifying rounds. Markets update continuously during matches. Beyond football, poky lists MotoGP, badminton (Thomas Cup, All England), and esports (Mobile Legends, Free Fire, PUBG Mobile). Live markets show odds, match schedules, and team form during the season. For Liga 1, markets refresh each week as the season progresses; for international tournaments like Piala AFF, markets appear when the tournament is live. All odds are published by poky's pricing team and reflect current conditions. Market rules and limits are detailed in poky's terms.
poky's sportsbook covers major football leagues and tournaments: Liga 1 (Indonesian domestic), Piala AFF, Piala Indonesia, Premier League, LaLiga, Serie A, Champions League, and World Cup qualifying rounds. Markets update continuously during matches. Beyond football, poky lists MotoGP, badminton (Thomas Cup, All England), and esports (Mobile Legends, Free Fire, PUBG Mobile). Live markets show odds, match schedules, and team form during the season. For Liga 1, markets refresh each week as the season progresses; for international tournaments like Piala AFF, markets appear when the tournament is live. All odds are published by poky's pricing team and reflect current conditions. Market rules and limits are detailed in poky's terms.
poky's loyalty programme rewards active accounts with tier status: Bronze, Silver, Gold, and Platinum. Your tier is determined by cumulative activity (deposits, bets, and game play) over time. As you climb tiers, you unlock benefits such as faster withdrawal processing, higher betting limits on live-dealer tables, and access to exclusive tournaments. Tier status resets annually or remains active if you maintain minimum monthly activity. You can check your current tier and progress in your Account menu under Loyalty. Tier bonuses and promotions are listed in your Rewards section. Tier status does not affect your withdrawal windows; all withdrawals remain subject to standard verification and compliance checks.
poky's loyalty programme rewards active accounts with tier status: Bronze, Silver, Gold, and Platinum. Your tier is determined by cumulative activity (deposits, bets, and game play) over time. As you climb tiers, you unlock benefits such as faster withdrawal processing, higher betting limits on live-dealer tables, and access to exclusive tournaments. Tier status resets annually or remains active if you maintain minimum monthly activity. You can check your current tier and progress in your Account menu under Loyalty. Tier bonuses and promotions are listed in your Rewards section. Tier status does not affect your withdrawal windows; all withdrawals remain subject to standard verification and compliance checks.
Support and account care
poky processes your data according to our privacy policy and applicable data-protection law. Your personal information (name, contact details, ID documents) is encrypted and stored securely on poky's servers. poky uses your data to verify your identity, process deposits and withdrawals, detect fraud, and comply with legal and regulatory obligations. Your data is not sold to third parties without your consent. You may request a copy of your personal data or request deletion (subject to legal retention requirements) by contacting our support team. poky retains verification documents for compliance purposes. All data transfers between your device and poky's servers use industry-standard encryption (TLS). If you believe your account has been compromised, contact support immediately via live chat (English, Indonesian) or in-app ticket.
poky processes your data according to our privacy policy and applicable data-protection law. Your personal information (name, contact details, ID documents) is encrypted and stored securely on poky's servers. poky uses your data to verify your identity, process deposits and withdrawals, detect fraud, and comply with legal and regulatory obligations. Your data is not sold to third parties without your consent. You may request a copy of your personal data or request deletion (subject to legal retention requirements) by contacting our support team. poky retains verification documents for compliance purposes. All data transfers between your device and poky's servers use industry-standard encryption (TLS). If you believe your account has been compromised, contact support immediately via live chat (English, Indonesian) or in-app ticket.
poky's support team typically responds to queries within 1 business day. Live-chat messages (available 24 hours in English and Indonesian) are answered during business hours; after-hours chats are logged and addressed the next working day. In-app support tickets are reviewed and replied to within 24 hours on weekdays; replies on weekends and public holidays may take longer. For urgent issues (account lockout, forgotten password, suspected fraud), use live chat for faster assistance. Email support is available but slower than live chat. During peak periods (e.g., during Liga 1 matches or major tournaments) or holidays like Idul Adha or Nyepi, response times may extend slightly. For non-urgent questions, this FAQ may provide an immediate answer without waiting for support.
poky's support team typically responds to queries within 1 business day. Live-chat messages (available 24 hours in English and Indonesian) are answered during business hours; after-hours chats are logged and addressed the next working day. In-app support tickets are reviewed and replied to within 24 hours on weekdays; replies on weekends and public holidays may take longer. For urgent issues (account lockout, forgotten password, suspected fraud), use live chat for faster assistance. Email support is available but slower than live chat. During peak periods (e.g., during Liga 1 matches or major tournaments) or holidays like Idul Adha or Nyepi, response times may extend slightly. For non-urgent questions, this FAQ may provide an immediate answer without waiting for support.